Return & Refund

• Final Sale Policy

All products sold during our TikTok Live Stream events are special promotional items offered at exclusive discounted prices. These are final sale products and cannot be returned, exchanged, or refunded.

• Damages or Shipping Errors

If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at renjie20250810@outlook.com with:Your order number
Clear photos/video showing the issue
We will evaluate each case individually and provide a resolution (replacement or refund if applicable).

• Refund Processing (Approved Claims Only)

If your refund is approved, it will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note: your bank or credit card company may require additional time to process and post the refund to your account.

• Missed Refunds?

If you haven’t received your refund after 15 business days of approval, please contact us at renjie20250810@outlook.com.

Shipping Policy

• Order Processing Time

All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).

• Shipping Cost & Delivery Time

We ship to:

• North America:

Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada

• Oceania:

Australia, New Zealand

• Asia:

United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel

Europe:

United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria

 

Order Value

Shipping Fee

Estimated Delivery Time

Under $30

$10

8-15 business days

$30+

FREE

8-15 business days

Note:

Delivery times begin after processing is complete
During major sales/holidays, add 1-3 extra processing days
Tracking Information

You’ll receive a tracking number via email once shipped (activates within 24 hours)
Please track your order here
Allow 48-72 hours for tracking updates to appear
Can’t track your package? Email renjie20250810@outlook.com – we’ll resolve within 48 hours
Order Cancellations

Requests must be made before shipment (within 24 hours of purchase recommended)
No cancellations once tracking number is generated
Approved cancellations receive full refunds within 3-5 business days
Important Notes

We’re not responsible for:
› Incorrect addresses (double-check at checkout!)
› Customs delays (international returns not accepted)
› Carrier delays (weather, strikes, etc.)
Lost/stuck packages: Contact us after 15 business days for investigation
Need Help?

Email renjie20250810@outlook.com with:

› Order number

› Screenshot of issue (for tracking problems)